Online Catalog Terms — Moravi Studio

These terms supplement the General Terms and Conditions, the Privacy Policy and, if you sign up for Premium, the Subscriptions, Payments and Refunds Terms. If there is a contradiction, this document prevails for Online Catalog.

1. What Online Catalog is

A tool for a business (the "Business") to publish its product catalog on its own page, receive orders from its customers and manage them. Moravi Studio only provides the tool. It does not sell the Business's products, does not deliver them, does not charge the Business's customers for them and is not a party to the purchase.

2. Who you are in this document

"You" are the owner or person in charge of the Business that opens the catalog. You declare that you are over 18 years of age, that you can bind the Business and that you use it for commercial or professional purposes.

3. Plans and limits

• Price, trials, renewal and refunds: see Subscriptions, Payments and Refunds.
• Deactivated products also count toward the product limit; to free up space you must delete them.
• If you move from Premium to the free plan (for example, because you cancel your subscription or your 14-day trial ends), we do not delete your content, but the free plan's limits apply. In particular, on the free plan only the first 5 active products, in the order you have in your panel, are shown publicly; the others are hidden and locked (they cannot be edited or moved) until you return to Premium. The same applies to the other limits and features in the table above. If you had an own domain, it keeps working for 2 days after your Premium ends and then it is deactivated. Some of these limits may start to be applied automatically at a later date, with reasonable notice.
• We may change the plans' limits and features with reasonable notice; this will not affect the period already paid.

4. Your responsibility as a Business

You alone are responsible for your business and your sales. This includes:

• the products or services you offer, their quality, description, prices, availability and legality;
• the sales, payments, deliveries, returns, warranties and customer service for your customers;
• complying with the laws that apply to your activity (consumer, commercial, tax, health, licenses, etc.) and issuing the receipts that apply;
• the content you publish (texts, images, logos, videos): you must have the right to use it and not infringe third-party rights;
• the promises you make through your catalog, through WhatsApp or by any other means.

A customer's claims about a purchase must be addressed to the Business. Moravi Studio is not responsible for purchases or for differences between a Business and its customers. If a customer writes to us, we will refer them to the Business.

5. What you may not sell or publish

In addition to what is stated in the General Terms (acceptable use), you may not offer in your catalog:

• illegal, counterfeit or stolen products or services;
• weapons, drugs, prohibited substances, and anything whose sale is prohibited or restricted by law unless you meet the requirements;
• sexually explicit content or content involving minors;
• misleading or fraudulent products or services, or ones that promise false results;
• products that infringe trademarks, patents or copyright.

Moravi Studio does not review or verify in advance what Businesses publish, and is not obliged to monitor it. You, as a Business, must make sure that what you sell is legal and original, and that you have the right to use the trademarks, images and texts you publish.

If a third party (for example, a brand owner or an authority) reasonably notifies us that content infringes their rights, or if we become aware of a breach, we may remove that content or suspend the catalog and we will tell you. In that case the scale in the general document applies: warning, temporary suspension and permanent termination in serious cases. You will be able to respond to our notice by email.

6. Orders and communication with your customers

• The customer builds their order in your catalog and sends it through WhatsApp to the Business's number. In addition, when an order is registered, we send an email notice to the Business's email address.
• The purchase, payment and delivery are agreed directly between the Business and its customer.
• If the customer shares a name, phone number or notes, that data reaches the Business and is recorded in the tool (see Data Annex).
• You are responsible for making sure your customers know who is selling to them (your business) and for answering their questions.
• The coupons and prices you set are your responsibility.

7. Own domain and custom web address

• The own domain is a Premium feature. You must own the domain or have authorization to use it and set up the records we indicate.
• We depend on external providers (for example Vercel) to publish it. We do not guarantee its continuous operation.
• If you stop being Premium, it may stop working.

8. Your content and your catalog

• Your content is yours. You authorize us to store and display it to provide you the service.
• Images are stored with Cloudinary and the catalog is published with Railway and Vercel.
• Responsibility for copies: we recommend that you keep a copy of your photos and data. We do not guarantee that nothing will ever be lost.
• We do not guarantee sales, customers or business results (see General Terms, section 14).

9. Availability

The catalog may be unavailable due to maintenance, our own failures or those of providers. We do not guarantee uninterrupted availability. If your business depends on orders at a specific time, have an alternative channel (for example, your WhatsApp).

10. Termination and closing of the catalog

• You can stop using the service or ask us to delete your account and catalog (procedure in the Privacy Policy).
• If you breach these terms, the scale of sanctions applies.
• When a catalog is closed, the public link stops working and the data is handled according to the Privacy Policy and the Annex.
• Order and customer data may have to be kept for a time because of your own legal or accounting obligations; we recommend that you save a copy of your information before closing.

11. Complaints and claims

• About a purchase: to the Business (section 4).
• About Moravi Studio or the tool: to contacto@moravistudio.com, with a reply within a maximum of 15 business days.

12. Contact

contacto@moravistudio.com

ANNEX — Processing of personal data of the Business's customers

This annex applies when Moravi Studio stores or processes data of your Business's customers.

A. Roles

• You (the Business) are the controller of your customers' data: you decide which data you collect and for what purpose.
• Moravi Studio acts as processor: it stores and processes it only to provide you the service and following your instructions (those you give by using the tool).
• The data of your own account (email, name, etc.) is processed by Moravi Studio as controller, according to the Privacy Policy.

B. What data

Data that your customer enters or that you record in the tool: name, phone number, notes, order and cart content (abandoned carts are deleted automatically after 14 days without activity) and the information of the coupon applied.

C. Your obligations

• Inform your customers that you collect their data, for what purpose and who processes it, and have a legal basis to do so.
• Ask only for the data that is necessary.
• Handle your customers' requests for access, rectification, deletion or objection yourself. If a customer sends them to us, we will forward them to you.
• Not use the data for illegal purposes or to send unsolicited mass messages.

D. Our obligations as processor

• Process the data only to provide you the service.
• Apply reasonable security measures (encrypted connections, access control).
• Not sell or rent the data. Not use it for advertising.
• Maintain confidentiality.
• Notify you, without undue delay, if we become aware of a security incident affecting your data.
• Help you, within reason, to handle requests from your customers.
• When the service ends, delete the data or return it to you, unless we must keep it by law.

E. Sub-processors (providers)

To provide the service we use: Railway (hosting and database), Vercel (web pages and domains), Cloudinary (images), Resend (order notices by email), Google (sign-in) and WhatsApp/Meta (the customer sends their order). You can see the detail in the Privacy Policy. If we add or change providers, we will update the policy.

F. International transfers

Some providers operate in other countries, including the United States.