Subscriptions, Payments and Refunds — Moravi Studio

1. Who this applies to

To anyone who signs up for a paid plan of Moravi Studio:

• Online Catalog — Premium plan.
• MS Video Downloader — Premium plan.

The calculators and the QR Generator are free and have no charges.

2. Price and currency

Each product has its own subscription and its own price: signing up for one does not include the other.

• We may change prices. The change does not affect the period already paid and we will notify you before it applies to your next renewal. If you do not agree, cancel before the renewal.

3. How you pay

Payments are processed by PayPal and Mercado Pago. You pay them directly; Moravi Studio does not receive or store your card or bank account details. We only store your subscription identifier, its status and the end date of the period.

• With PayPal, the charge is in US dollars (US$).
• With Mercado Pago, the charge is in soles (S/), calculated from the dollar price according to the exchange rate. For that reason the amount in soles may vary from one charge to another. Before you confirm, we show you the amount that will be charged.
• For each charge, PayPal or Mercado Pago send you their own receipt. Moravi Studio does not issue invoices or receipts for now.
• Your bank or the provider may apply their own fees, currency conversion or taxes. We do not control them.

4. Free trial

Each product has its own trial:

• The trial is activated with PayPal or with Mercado Pago, your choice.
• By activating it you authorize your payment method, with no charge today.
• During the trial you have Premium access.
• If you do not cancel before the trial ends, the first charge will be made and your subscription will continue every month: US$ 9.99 (Online Catalog) or US$ 5.99 (MS Video Downloader) with PayPal, or the equivalent in soles with Mercado Pago.
• If you cancel before the trial ends, you will not be charged anything. In MS Video Downloader you keep the trial days you have left.
• If your business (Online Catalog) or your account (MS Video Downloader) has already paid for a subscription or has already used the trial, it cannot be repeated.

5. Automatic renewal

Plans renew automatically each period, charging the same payment method, until you cancel them. Premium is activated when the first charge is confirmed with PayPal or Mercado Pago; during a trial, access starts when you authorize your payment method.

6. How to cancel

• You can cancel whenever you want from the Plans page of your Online Catalog panel or of MS Video Downloader, or directly from your PayPal or Mercado Pago account.
• Cancel before the renewal date so that the next charge is not made.
• When you cancel, you keep Premium until the end of the period you already paid. After that you return to the free plan of that product.
• In Online Catalog, if you cancel, your content is not deleted automatically; the free plan's limits apply.

7. Failed payments

If a charge fails (for example, insufficient funds or an expired card), the provider may retry it. If the charge cannot be collected, the subscription may be suspended or cancelled and, when the period already paid ends, you will lose Premium. You can subscribe again at any time.

8. Refunds

General rule: once a subscription period has started, there is no refund for that period. You can cancel so that it does not renew (section 6) and you will keep the service until it ends.

Exception: charging errors. We refund the amount charged if:

1. you were charged twice for the same period; or
2. you were charged after having cancelled the subscription (as long as you cancelled before the renewal date).

How to request it:

• Write to contacto@moravistudio.com with the subject "Refund", stating your account email, the product, the date and amount of the charge, and the payment method (PayPal or Mercado Pago).
• You must request it within 30 days of the date of the charge.
• We will review your case and, if appropriate, make the refund through the same payment method. Refunds are handled manually. How long it takes to show up depends on PayPal, Mercado Pago or your bank.
• If the refund is for the charge of your current period, we will also cancel the subscription to avoid further charges, and Premium access may end.
• With Mercado Pago, the refund is returned in soles, for the amount charged; exchange rate differences are not compensated.

Rights granted by law: nothing above limits the non-waivable rights you have as a consumer under the law of your country. If you use the service from the European Union, a right of withdrawal may apply.

9. Chargebacks and disputes with the provider

Before opening a dispute with your bank or with PayPal/Mercado Pago, write to us: we will solve it faster. If there is a chargeback for a charge that was valid, we may suspend the account until it is clarified.

10. Premium by redemption code

If you obtained Premium with a redemption code (without a subscription), your access is governed by the code's conditions and is not affected by subscriptions.

11. MS Video Downloader

MS Video Downloader Premium costs US$ 5.99 per month, with a 7-day free trial and automatic monthly renewal, with no minimum commitment. The same rules of sections 3 to 10 apply (payment with PayPal or Mercado Pago, cancellation, keeping benefits until the end of the paid period, refunds only for charging errors). Free plan: up to 3 downloads per day with a maximum resolution of 480p. The product's terms of use are in the MS Video Downloader Terms.

12. Claims

For any claim about a charge, write to contacto@moravistudio.com. We will reply within a maximum of 15 business days.

13. Changes to this document

We may update it. We will publish the current version with its date. Changes do not affect the period already paid. If your charges change significantly, we will notify you before your next renewal.

14. Contact

contacto@moravistudio.com